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Customers Standing on the Wrong Street

When customers say they can’t find your entrance or end up on the wrong street, the issue usually isn’t your location — it’s your map pin.

A small pin error can cause large problems.

TLB helps you identify and correct incorrect map placement so customers can find you easily.

🔍 Why This Happens

Google often auto-places your map pin when you first create the listing.

Problems occur when:

  • The pin sits in the middle of the building, not the entrance
  • The business is in a shared building
  • The official address doesn’t reflect the exact entry point
  • Google didn’t verify the location properly
  • You moved locations

🪜 Step-by-Step: How to Fix Your Map Pin

1. Open Google Business Profile → Location

Go to Business Information → Location.

2. Drag the pin to your real entrance

Not the building outline.
Not the backdoor.
Not the street center.

Place it exactly where customers enter.

3. Zoom in and double-check alignment

Make sure the pin is on:

  • Your main door
  • The correct side of the street
  • The right building unit

4. Save changes and wait for Google to confirm

Some adjustments may trigger quick verification.

5. Test it on your phone

Use Google Maps Navigation to ensure it takes you to the right place.

⚠️ Common Map Problems (and Solutions)

❌ Building with multiple businesses
Fix: Pin must be on your specific entrance.

❌ Street-facing but entrance is around the corner
Fix: Place pin exactly on the correct entrance.

❌ New construction area
Fix: Drag pin manually until Google updates the map.

❌ Customers use GPS and end up behind the building
Fix: Add “Entrance located on XYZ street” to your business description.

💡 How TLB Helps Improve Location Accuracy

TLB tracks:

  • Incorrect map signals
  • Address consistency
  • Geo accuracy
  • Missing location details

TLB notifies you if your location appears inconsistent with your competitors or your categories.

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